Re: PS4/PS4 - Unable to download Mass Effect Andromeda via EA Play
its the right account alright cause Andromeda is the only game I can't access from the game list. I'm also on a PS4.
Forum Discussion
2 Replies
- EA_QueenBee
Community Manager
Here are a few steps that I recommend trying, to see if they let you download Mass Effect Andromeda:
Restart your console:
- Turn off your console and then turn it back on.
Make sure your game software is up to date:
- Go to the PlayStation home screen.
- Highlight the game you're playing and press the Options button on your controller.
- Select "Check For Update" and install any updates that are available.
Make sure your PS4's system software has the most recent update:
- Select Settings at the top of the PlayStation home screen.
- Choose "System Software Update" and allow any system updates to install.
- Reboot your PlayStation 4.
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
- Press and hold the PlayStation button on your controller.
- Select "Turn Off PS4".
- Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
- Restart the PlayStation 4.
Can you try these steps, and let me know if that solves the issue?
Nothing changed. I was off town yesterday so it stayed off for a whole day, also tried restarting it 2 times but the problem remains. Also my system is up to date.
