How To Request A Refund For EA Play Subscription

@EA_Barry 

Yes, I've seen that you guys replied like this to many people and it is just not helping at all. I've cancelled my montly subscription to Ea Play Pro then you guys renewed it as yearly subscription without my knowledge. This is what I am trying to tell you people. I did not want to subscribe that's why I'm asking for a refund and I think this is pretty exeptional because I did not do anything wrong.

Hi, am just going around the houses... The subject i need to chat to someone about is not covered. I subscribed to EA play a couple of hours ago and the games are glitchy - cant see the graphics and uploading is buggy (saying and failing to fix) i i joined annual to play C+C. I have tried everything, not technically minded. I await a refund on another C+C product that was the worse graphics i have ever seen. The play EA subscription shows in orders, but no option to request a refund and no option to speak to anyone to request. 

@TimothyTiptoes 

Are EA Play memberships refundable?

EA Play memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances.

https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/

Thanks.

This is not a valid answer to the question.

You need to list the circumstances of course and if you fullfill these circumstances you need to provide the exact steps regarding how to proceed.

For example - I want to cancel my annual subscription that just renewed itself automatically and i want a refund. I live in Sweden and under swedish law we are entitled to this.

How do i proceed?

Dude, these live supports are the worst. They don't solve anything, can't help with anything, and don't understand what they're doing. No one knows what they're for; they seem like low-intelligence AI. I had the same problem: my EA Play subscription was auto-renewing for 9 months even though I had canceled it, and I only found out this month. I created a refund request, and they just told me my refund request was declined because I hadn't played any games. I wasn't even aware of this and was told to wait. I've been waiting for a week now, and they’re saying I can't create a refund request and my request won't be approved in this situation. So why have you been making me wait for a week? I've spoken with 3 people; two said this would happen, and the last one said it couldn't be done. I seriously don’t understand anything.

I just bought EA play thinkgin i could play fifa 25 but i found out that i cant. i would like to request a refund (note: i bought ea play only 20 min ago)

@ucagan1 

Check the following link for info on this, thanks.

https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/

Hi

I was wondering how to find the live chat. I've spoke to two different live chatters in the past 3 days and they've either told me to wait or all of a sudden they've had a 'technical issue'. I'm getting really tired of this because I have a valid reason for needing a refund and I just want it issued as soon as possible. Now when I go to the tab to speak to live chat ONCE AGAIN there's literally no option and it's telling me to do stuff I literally can't do lmfao. I have everything prepared including the old transcript they told me to send to the next person I speak to.

Thanks