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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: EA App blank Screen

@ScotL 

Try the following steps, thanks.

2 Replies

  • ScotL's avatar
    ScotL
    3 years ago

    SFC, no errors.

    Cleared EA cache.

    Performed clean boot. Got the message that EA background service had to be running so I started that.

    Opened EA app again, black screen. Try View->Refresh Page several times and after a while get "The app couldn't connect to the servers" again.

    I also tried disabling Microsoft Defender Firewall.

  • Fixed it.

    I rolled back Windows 11 updates to an earlier version (21H2) and now EA app actually asks me for login info and opens.

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