EA App blank Screen
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
Forum Discussion
EA_Barry
Community Manager
Community ManagerTry the following steps, thanks.
- Download and install all available Windows Updates
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Right click the EA app and "Run as an Administrator"
SFC, no errors.
Cleared EA cache.
Performed clean boot. Got the message that EA background service had to be running so I started that.
Opened EA app again, black screen. Try View->Refresh Page several times and after a while get "The app couldn't connect to the servers" again.
I also tried disabling Microsoft Defender Firewall.
Fixed it.
I rolled back Windows 11 updates to an earlier version (21H2) and now EA app actually asks me for login info and opens.
