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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: It Takes Two downloaded and owned but maybe not purshase?

Hi @imthirded, Can we try uninstalling any copy of ITT you have and verify all files removed. Then reinstall via your client (where you purchased a copy).

Make sure to backup any saves you have to the desktop incase we run into additional issues.

3 Replies

  • baconsteelclaw's avatar
    baconsteelclaw
    2 years ago

    Same problem. I got the trail, and now that I have signed up to EA Play through steam the game still only allows for trail game. I uninstall and cleared the download cache. Any other ideas? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @baconsteelclaw 

    Recently ITT had an update that changed a bit on how it launched. Would it be possible to get a video or screenshot of the message you're currently seeing? 

    If it does believe you only have the Trial version, I would recommend uninstalling the game with a program similar to Revo (or one you might already use) and ensuring all files are deleted and removed from your PC. You may even want to try cleaning your device with something like CCleaner. 

    After restarting your device, try installing the full game version again to confirm if the same issue persists. 

    Cheers!

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,538 PostsLatest Activity: 15 hours ago