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MrSlick9's avatar
MrSlick9
3 years ago

Re: Cannot purchase Ea Play Membership

Thanks for your response @EA_Darko 

I have since got in contact with paypal and they have now insisted that this is an issue from EA's side

"...From reviewing your account, I can see that the status of your order is 'Pending'. This means that your order has been received by the merchant, but your payment has not yet been processed. Usually the merchants keep the order in Pending when they want to verify the item availability before accepting the payment..."

This sounds like EA are manually reviewing the payment or something as i'm sure the EA play is a digital product so always available? I only ask as my friends purchased this via their playstation and their access was immediate, whereas its nearly been 24hrs for me and will most likely be even longer 

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Tested it myself @MrSlick9 and it was right away, from all you've shared it sounds and looks like something on the Paypal side.

    You can speak with our live support team to see what they can recommend.

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product EA app

    Then select 'PC

    Manage my Account'

    Finally, you can choose to begin a chat

    Darko

  • MrSlick9's avatar
    MrSlick9
    3 years ago

    Yeah thought as much, thanks for your assistance in any case

    I checked my EA account again and it has now come back as failed (still showing as pending in paypal oddly enough), so I just directly paid for it using a credit card instead of using paypal and it has worked instantly

    Thanks again @EA_Darko 

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