Re: Stuck on logging in

Hi @benltan 

Thanks for sharing an update, and really glad to hear you were able to get in. 

Honestly, It's not clear to me if something with IoA was not communicating correctly or if the hiccup was with the EA app gettting/sending the correct information to log in to your EA account and play. 

I've already passed this on to the IoA team to be aware, to confirm the game should be good from here but if anything changes please let us know. 

Also, to confirm I do not believe IoA is set up to show within the full EA app as a game you own on Steam. Only certain EA titles on Steam will do that. However that is feedback we have shared with our EA app team. 

I hope you can enjoy Aveum from here, and be on the look out for HDR and FSR coming to IoA. 

Cheers!

Hi @EA_Illium 

We got there in the end. I’ve shared my success on Steam, so hopefully it will help some other people too. 

I’ve since quit the game and restarted it without issue. 

I don’t know if @kdavid1215 wants to close the ticket, as he’s not been back since it opened.

Thank you for all your help. It’s great appreciated. 

Hi,

I tried all the tricks in this post, because I also had a problem with logging in Immortals of Avenue, but nothing helped (deleting data from %appdata%, starting the game as administrator).

Only after removing the EA App completely (I also removed everything from EA in AppData manually just to be sure It's clean) and verifying the game files was I prompted to log in after starting IoA.

I have to prepare a review of this game, so I don't want to mix anything up for now, but I haven't yet dared to reinstall the EA App and check if the game works properly with it.

I saw on the Steam forum that someone managed to start up the game while being completely offline, but I didn't try that.

Pawel

Hi @Great_on_Deck 

Thanks for your post. It is definitely a strange one. As I mention, I’m completely confused as to why it suddenly started working. It seems to be different for everyone, although, once the initial connection with EA is established, it seems to be ok. I have been running the game with the EA app without issue since. 

I hope that the devs can pinpoint the issue. The game itself is great (in my opinion - I know there’s some division in that area), but most people tend to be put off straight away if they run into these kind of issues, and while I understand the need for them, launchers always cause issues, in my experience. I don’t think there’s a single EA game where I’ve NOT had to do some fiddling around under the hood. 

If you do figure out the exact cause, please do share if you can. It’s bugging me that I don’t know why/how it fixed itself! 😂

Many thanks.

Hey Everyone, 

I wanted to give an update we are looking into this further. 

I've seen it mentioned here that uninstalling the EA app, then launching IoA will sometimes allow you past the Logging in screen. 

Can anyone confirm if they uninstalled the EA app, then tried to launch IoA if the EA app client was automatically reinstalled? 

Thanks!

Hi @EA_Illium 

I believe this is what I experienced. I certainly uninstalled it and reinstalled it several times, but the the only way I could get past the login screen was when it wasn’t running when I started the game, and then by opening it when on the login screen. 

Hope this helps.

Many thanks

Thanks everyone that has given information so far!

When you have a moment would it be possible to get a Error ID Number (You should get one once you submit the report) and any log files you have located in the following location?

For problems with installing and launching the EA app On PC - 

1. Navigate to C:\Users\[Your computer name]\AppData\Local\Electronic Arts\EA Desktop\Logs
2. Make hidden files and folders visible.
3. Attach the files here, If they are to large you can DM me here on Answers HQ a link to the file. 

Thanks!

Hi and yes, I'm playing this game right now.

Only when I deleted the EA App (the desktop app, the standard one) and cleared the files in %appdata% manually did the login window appear directly in game after verifying the game data.

I don't know if deleting the files in %appdata% and verifying the data did anything, but I have to write the review within a certain timeframe and can't afford to experiment any more.

Sure enough, earlier, in addition to the steps given here, I tried deleting the EA App and reinstalling it and then logging in, but after that the game continued to stall at the login stage. Only when I completely removed the EA App then something clicked and I did not dare to reinstall the app until I finished the game and had the text ready 🙂