A way out crashes on connection to friend

My girlfriend and me tried to play this game on PC. Both meet or exceed the recommended specs.

PC 1: i5 4th gen / GeForce GTX 1060OC 6GB / 16GB Ram / Windows 10 / Steam version

PC 2: i7 11th gen / Radeon RX590 8GB / 32GB Ram / Windows 10 / Origin version

Whenever we initiate an online connection, the game crashes to the desktop on PC 2. No error message. No matter which one of us is the host. It's always PC 2 to crash.

Eventviewer only has one error associated with the game ... code 0xc0000005.

All other games work without any issues. Single player, Co-op, MMO. Steam, Epic and even Origin games.

Tried running as admin, repairing and redownloading. Deleted caches, rebooted, changed antivirus and scanned the whole PC. All the same. The game crashes as soon as I accept the invitation to play.

Would appreciate some help on this. I don't know what to try next.

Thanks

BlackjackWidow
4 years ago
@batarilo - It seems likely this is an issue with the 11th Intel processors. In reading the notes about the Intel suggested fix, there are some instances where setting the variable via command line is not going to work.

Try creating the environmental variable in control panel instead:

Search for "System Environment" in the Windows search bar

Click on the "Edit System Environment Variables" to bring up the System Properties window

Advanced tab > click "Environment Variables"

Under the System Variables, click "New" (make sure it's the system variables, not the user variables)

Enter the following:

Variable Name: OPENSSL_ia32cap

Variable Value: ~0x20000000

Click OK on the box, then close the system properties

Reboot the PC

Let us know if this makes a difference 🤞

18 Replies

EA_Illium
EA Staff (Retired)
5 years ago
@batarilo Can you try running the PC in a Clean Boot and see if this issue continues?
batarilo
5 years ago
We just tried that, unfortunately it didn't make any difference.
I also did scan the RAM last night, no errors. This PC is less than two weeks old, and I guess we would have more difficulties if it was a hardware issues.
EA_Illium
EA Staff (Retired)
5 years ago
@batarilo Would you be able to share a DxDiag from the crashing machine? Also to check are you both using the same network to play?
batarilo
5 years ago
i've attached the dxdiag file that i did just now.
yes we're both on the same network, wired gigabit connection. does the game check if we're on a local network, or does it always go online for co-op?
DxDiag.txt90 KB
EA_Illium
EA Staff (Retired)
5 years ago
@batarilo To check are you running any other application in the background? Can you try making a new windows Administrator and seeing if this continues?
batarilo
5 years ago
thank you very much for your effort to solve this problem. we tried the following during the last few days:
- reinstalling windows 10, deleting all programs and settings, but keeping the user data --> still crashes
- created a new admin user, logged in into origin and started game, no other installations --> still crashes
we also found out, that the game crashes even if i don't try to connect. just by waiting a little bit and scrolling through the settings. making no changes.
EA_Illium
EA Staff (Retired)
5 years ago
@batarilo Thank you for sharing this, I am sharing this with the team. To check how long did you wait before it crashed?
EA_Illium
EA Staff (Retired)
5 years ago
@batarilo Also Would it be possible to get the DxDiag in English? You can change your system language, then run it, and change it back once you have the file.
doxua
5 years ago
exact same issue here, it also happens when just left alone on the menu/settings after about a minute. i am reading everywhere that it's a common issue with the 11th gen intel CPUs, and that going into command prompt, inputting "setx OPENSSL_ia32cap ~0x20000000", restarting the PC for the changes to take effect will resolve the issue at least temporarily. more info here: https://software.intel.com/content/www/us/en/develop/articles/openssl-sha-crash-bug-requires-application-update.html
batarilo
5 years ago
attached is the english version of the DxDiag.
i just tried the intel fix ... didn't work here. takes less than a minute to crash when i'm in the settings of the game doing nothing
DxDiag.txt90 KB