Re: 'Unable to Connect' on Xbox

Hi @Zeev42 

We can't check account information or verify EA account info here on Answers HQ. The best way to confirm you signed into the correct accounts is by checking here: https://myaccount.ea.com/cp-ui/connectaccounts/index

If you see your Xbox listed, then from that side you should be g2g. If it is listed can we try the following?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart