I bought 2 games from Epic Games, It Takes Two and Battlefield 2042. It Takes Two is in my EA library but Battlefield 2042 is not. When I click on Battlefield 2042 from Epic Games, it redirects me to the EA Store. Can you help me? I don't know what to do.
@M0rphyn06So sorry this has happened to u! I'm not an EA worker but I love to help people figure out their games 🙂 Did u use PayPal/Credit Card etc to pay for ur games or did u use a redemption code? PayPal/Credit Card is more reliable as it goes straight through the EA app. Redemption codes are touch and go. Battlefield 2042 might not have appeared if u redeemed a code for it.
Furthermore, another reason could be if u bought them in a bundle? Lots of people have trouble buying more than one game in bundles.
Additionally, another reason could be if u didn't allow the transaction for that game to fully finish? Did u exit the site before the whole transaction was complete or did ur console lose charge etc? Did anything happen that could've prevented the game from fully downloading?
In terms of solving this problem, I would use the EA Error Reporter in the EA app. As it's not a very complex case for the staff to solve, EA Error Reporter is probably the best place to go. If any of my ideas seem relevant to your problem, then mention that in the report as it may help the EA staff figure out how to get u ur game back. If none of these apply to u, still write a report but it may take a little longer for it to be solved.
In order to access EA Error Reporter, click on the three lines in the top left corner of the EA app, hover over 'help' and click EA Error Reporter. U have to let it make changes to ur device otherwise it won't allow u to make the report.
Best of luck!
I really hope this helps 🙂
Hey, I can't use Dead Space remake that I bought on Epic Games. What is the problem? My report ID: 77df2c11-8cde-4968-a448-128f3a855c33
I can't even install it. I've managed to link EA and Epic accounts, but it has made zero difference: it still shows "Please wait while we install the partner application" and then nothing... How do you manage to fail so often guys?
I managed to install it but it doesn't start at all, same problem here. Same problem with Immortals Of Aveum. I'll ask for the refund of both the games. It is very annoying EA, your app is a mess...
