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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Re: EA Origin Customer Experience

Hi there, @Black_Blade_1977.

I'm really sorry for all the frustration. We have a few different options for help with this. You can open a case and choose email as your contact option to get help through email. However, choosing chat or phone support will be quicker. You can also message @EAHelp through Twitter or go to facebook.com/eahelphub to reach an advisor. If your games were purchased through Origin, they should be able to check to see if a refund is available. 

For the issue with A Way Out, the friend needed to download the Friend's Pass. More information on that can be found here.

3 Replies

  • Black_Blade_197's avatar
    Black_Blade_197
    4 years ago

    Hello

    Thanks for your reply! I have a stressful week behind me, therefore replying only now to your message.

    The link is helpful: at least I know now that the friendpass only works for Playstation. We bought two PC versions of the game, one via Steam and one via Origin. :-/

    I will take another shot in trying to resolve the problem and try your link to see if I can get help. I tried the recommendations from the forum last weekend, the solution did not work in my case, even though I managed to get the installation completed afterwards.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, again, @Black_Blade_1977.

    I'm glad to hear that stressful week is behind you! Was support able to help with this?

  • Black_Blade_197's avatar
    Black_Blade_197
    4 years ago

    Hello

    Thanks for asking and following up! I didn't manage to look into this earlier and I retried only now reinstalling everything again. Out of whatever reason, after trying so many times it suddenly works. 🙂

    Hence, I do not need to open a ticket anymore. No clue what solved the problem. The only difference I could identify is that there was an Origin app update in the meanwhile. Maybe that helped.

    Thanks for your support! Have a good weekend!

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