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leiqie666's avatar
leiqie666
2 years ago
Solved

Error ref #54001

I activated EA PLAY with an activation code. NOW I WANT TO UPGRADE EA PLAY PRO. BUT WHEN I PAY ALWAYS POPS UP [REF. #54001] AND I CAN'T BUY EA PLAY PRO

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @leiqie666 

    We'll want to give the following steps a try to clear up this error for you:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @leiqie666 

    We'll want to give the following steps a try to clear up this error for you:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

  • naklyF's avatar
    naklyF
    2 years ago

    I have the same issue and on the live chat they told me to make a post here, and of course when here they tell you to contact the live chat. An never ending cycle! 

  • naklyF's avatar
    naklyF
    2 years ago

    So for about 2 months I have been trying to buy Ea Play Pro and to this day I still get the exact same error message. Funny thing is that I can checkout everything else in the EA catalogue, but when trying to buy Ea Play Pro subscription, it doesn’t even give me a checkout popup window, it only shows me the window I added a image of to this post. Doesn’t matter what payment method I have added on the account at the time of trying to buy, I even get it when no payment options are on the account. And like I said previously this ONLY happens with Ea Play Pro and nothing else. I have tried talking to the EA Live Chat more than 5 times about this and they all give me suggestions that I might have typed in info wrong, completely ignoring what I have said about getting the message even when not having a payment option on the account. And they always finish it off by telling me to make a post here, since no one in the support section can help me. But who is gonna help me here if they can’t? 

  • leiqie666's avatar
    leiqie666
    2 years ago

    When I click the continue button, the payment page will not pop up, only an error page will pop up, which is Error ref # 54001

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