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Red_l2's avatar
Red_l2
2 years ago

Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

i have been experiencing issues with the ea app ever since i downloaded it so i could play bf4. i have probably spent more time trying to troubleshoot than playing the games because of how long i have had this problem.

Information:

MIcrosoft Windows Version 22H2 (OS Build 19045.3086)

i dont know the ea app version because i cant login

Manitoba, Canada

Internal drive

SSD

i think i downloaded it about a year ago. yes it is still happening, for a long time i just gave up on trying to fix it because contacting support didn't help to fix it.

error code: EC:10000

EA app error report ID: 

77dbb88a-ea17-4852-b22c-896e50c328a3

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Red_l2 Thank you for the info. I will send it on over so that they can take a look at the logs.

  • Jemkatk's avatar
    Jemkatk
    2 years ago

    Why can't we just be allowed to use origin? Trying to download my DLC for the sims, and two of the DLC will not download no matter WHAT. No app refresh works, nothing works. I also cannot play Need For Speed hot pursuit because the EA app will NOT RUN THAT EITHER. So frustrating that we are being told what to do, and how to play our games after spending thousands of dollars. I have a 3070 card, and 32GB of ram with fiber optic internet... so not that isnt the issue either.

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