Forum Discussion

simmemoirs's avatar
simmemoirs
Seasoned Hotshot
9 months ago

Re: [NEW Oct. 2024] - EA app and Error Code EC:204

Hopefully they are working on this issue in the background, but still it would be decent of them if they gave us all some sort of reply. Does not sound good though if another player has had this issue since March.... 

Makes me not want to play at all if every time they bring out an update and we are forced to do it because we can't play offline. If it ends up going this way then I will say goodbye to the Sims completely, because honestly I have had enough of this absolute nonsense from EA and the glitches that come with every update for this game.

25 Replies

  • Joelet45's avatar
    Joelet45
    Rising Newcomer
    9 months ago

    Tried it earlier this evening and it appears to be corrected. It reverts back to online once you end the session, but your can go back offline with no problem. 

  • Also happening for me on EA FC25, Tried all previous "solutions" from other posts about it, still not working.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi everyone,

    Thank you for bringing up the issue with the EA app and Error Code EC:204 when going offline or trying to launch games, like The Sims 4, that support offline play.

    To investigate this further, we’d appreciate your help by answering the following questions:

    • When was the last time you successfully connected to the EA app with an internet connection? (Please provide a date in the format like Oct. 8, 2024, or Sept. 21, 2024.)

    • Which game(s) are you trying to launch?

    • Are you playing on PC or Mac?

    • What is your currently installed version of the EA app?

    • What version of Windows or macOS are you using?

    • Please generate and share your EA app Error Reporter ID, and include it in your (new) post on this thread.

    • When does this error occur? Is it when you manually set the EA app to offline mode and then try to launch an offline-play-supported game? Or does it happen when your machine has already lost internet connection and you attempt to launch a game?

    Thanks!

  • @EA_LeeuwLast connected: Oct 8th 2024
    Game: EA FC25
    Platform: Windows PC

    EA App Version: 13.310.0.5823 (89017-5dd5f9f202) 

    OS Version: Windows 11
    Report ID: 798a8536-c6b8-49ef-a2d7-f8444f8c27f6

    The error occurs when opening in offline mode AND when not connected to internet.

  • Game: sims 4

    playing on PC (laptop)

    windows 11

    Last time being succesfull to play offline was october 4.


    It happens everytime when I try to play offline. Tried repair game, tried repair ea app, restart pc, restart everything. Nothing worked! 

    Please give back the option to play offline, my game is verry slow and lagging when playing online, it’s terrible!

  • @EA_Leeuw 

    When was the last time you successfully connected to the EA app with an internet connection? October 8, 2024

    Which game(s) are you trying to launch? Sims 4

    Are you playing on PC or Mac? PC

    What is your currently installed version of the EA app? 13.310.0.5823 (89017-5dd5f9f202)

    What version of Windows or macOS are you using? Windows 10

    Please generate and share your EA app Error Reporter ID, and include it in your (new) post on this thread. f738a8c8-cb64-4b2b-b5bf-3262d3a7870a

    When does this error occur? Is it when you manually set the EA app to offline mode and then try to launch an offline-play-supported game? After launching the EA App, I click the three bars in the upper left corner and click "Go offline." When I see the game I want to play, Sims 4, I click the play button but a pop-up occurs stating the game license is expired and I need to be online to renew it, along with Error Code 204. I have no issues launching the game while online. 

  • @EA_Leeuw 

    When was the last time you successfully connected to the EA app with an internet connection? October 8, 2024

    Which game(s) are you trying to launch? Mass Effect - Legendary Edition

    Are you playing on PC or Mac? PC

    What is your currently installed version of the EA app? 13.310.0.5823 (89017-5dd5f9f202)

    What version of Windows or macOS are you using? Windows 11

    Please generate and share your EA app Error Reporter ID, and include it in your (new) post on this thread. 15ba512c-2405-4ac9-aaac-ede77a7deef6

    When does this error occur? Is it when you manually set the EA app to offline mode and then try to launch an offline-play-supported game? When trying to launch ME-LE when the App is in offline mode. Works fine when the app is online, but not offline. 

  • Last time I played The Sims 3 offline without any problems was yesterday evening.

    I was preparing a town for a new story.

    Since this morning I have this issue with error code204.

    PC, Windows 10

    Report ID;
    d5699f29-82cd-4ebd-9f1a-9405d46e60a8

    App version; 13.310.0.5823 (89017-5dd5f9f202)

  • @EA_Leeuw

    When was the last time you successfully connected to the EA app with an internet connection? October 8, 2024

    Which game(s) are you trying to launch? EA FC 25

    Are you playing on PC or Mac? PC

    What is your currently installed version of the EA app? 13.310.0.5823 (89017-5dd5f9f202)

    What version of Windows or macOS are you using? Windows 11

    Please generate and share your EA app Error Reporter ID, and include it in your (new) post on this thread. b5a9aefe-ea6e-4061-a282-d6cb4c2ea5fd

    When does this error occur? Is it when you manually set the EA app to offline mode and then try to launch an offline-play-supported game? After launching the EA App, I click the three bars in the upper left corner and click "Go offline." When I see the game I want to play, EA FC 25, I click the play button but a pop-up occurs stating the game license is expired and I need to be online to renew it, along with Error Code 204. I have no issues launching the game while online. 

  • Sejian's avatar
    Sejian
    Seasoned Veteran
    9 months ago
    @EA_Leeuw
    I was about to do my Error Report and instead launched the EA app Updater and was surprised to see an update downloading.

    App version 13.310.0.5823 gives the error 204 on all 14 of my installed games, HOWEVER, app version 13.310.1.5818 allows me to launch in Offline Mode!

    IF YOU HAVEN'T BEEN PROMPTED TO UPDATE YET, LAUNCH THE "EA app Updater" FROM YOUR START MENU, OR YOU CAN FIND IT IN THE EA APP INSTALL FOLDER AS "EAUpdater.exe".

    You will be present with a black Command Prompt-looking window with white text that reads "EA app version [x] will be upgraded to version [y]."
  • Madden 24

    windows 11

    pc

    october 4th 

    Report ID 

    5c8fb779-a194-425e-91b-e8f5f67673a

    wont launch when manually put to offline mode or when trying to launch when there is no internet connection 

  • Oct. 8, 2024.
    Sims 4
    PC
    EA App version: 13.310.0.5823 (89017-5dd5f9f202)
    Windows 11
    EA APP REPORTER ID: f8684d9e-5e6b-48bd-bed3-9af116daac24
    PC had already been offline prior to launching Sims 4. 

  • RhysHutch's avatar
    RhysHutch
    9 months ago

    New EA App update has fixed this issue, If your app won't update go to: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and run EAUpdater.exe. Thank you for the quick fix!

  • Oct. 8, 2024.
    Sims 4
    PC
    EA App version: 13.310.0.5823 (89017-5dd5f9f202)
    Windows 11
    EA APP REPORTER ID: f8684d9e-5e6b-48bd-bed3-9af116daac24
    PC had already been offline upon launching Sims 4.

  • Sejian's avatar
    Sejian
    Seasoned Veteran
    9 months ago
    Now if only EA would stop making the App pop up every time I exit a game and resolve the issue of it "encountering errors" and crashing while it's in Offline Mode and the other Offline Mode issue where it sometimes won't launch in Offline Mode when it doesn't detect and internet connection and instead says you need to login to continue...

    Seriously. No other games distribution apps I use have these issues and EA has had these issues since Origin! Steam, GOG Galaxy, Ubisoft Connect, even Epic Games Launcher! No issues! But EA App? Nah!
  • @Sejian Thank you so much!! I forced the update (despite the setting within the app to update automatically) and it installed the new version so now I can go back to playing offline. Not sure what kind of quality control/beta testing EA is doing but they need to improve it expeditiously.

  • Caerfinon's avatar
    Caerfinon
    Seasoned Ace
    9 months ago

    The updated EA app version 13.310.1.5818 has corrected the issue for me and I can play The Sims 4 in offline mode once more. Thanks   

  • Darlingsongbird's avatar
    Darlingsongbird
    Seasoned Novice
    9 months ago

    I updated through the ea updater exe, but I’m still getting EC: 204. I haven’t updated Ts4 yet due to an obnoxious bug. My current version ts4 is 1.107.151.1020. Is it possible that the fix doesn’t work unless you have the most recent ts4 update? 

  • myrnakj's avatar
    myrnakj
    Seasoned Adventurer
    9 months ago

    @RhysHutch wrote:

    New EA App update has fixed this issue, If your app won't update go to: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and run EAUpdater.exe. Thank you for the quick fix!


    Thanks for the information. I will test it out soon. EA DO BETTER !!!!!!!

  • sanjayaloria's avatar
    sanjayaloria
    Rising Scout
    9 months ago

    Ea Leeuw I updatedea app via ea app updater.exe and it updated ea app version to 13.314.0.5827 on windows 10 home 64 bit pc and after ea app updated to latest update all game which were showing error code 204 after previous ea update are not error anymore and working correctly but one game game which was showing the error code 204 even before previous ea app update still showinng even after latest updated which fixed the other games error.game s name battlefield 2 complete collection and it is showing itself as two seperate game in ea app library after an older ea app update was installed.can ea app team fix this game s error code 204 as well.please fix it.I am uploading my libray s sceenshot and battlefield 2 complete collection s error code s screenshot with this post.

  • LizzieBennet's avatar
    LizzieBennet
    9 months ago

    EA app updated automatically, I guess. Anyway, I can confirm I could start TS4 in offline mode, so thanks for the solution :)

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,693 PostsLatest Activity: 53 seconds ago