"Bought DLC on Steam, Can’t Use It on Mac EA App"

Hello,  

I purchased The Sims 4 and the Cottage Living DLC through Steam as a gift. I originally played on a Windows PC and everything worked fine. Recently, I switched to a MacBook and installed the EA App to continue playing.  

While the base game is available, my Cottage Living DLC does not appear and cannot be downloaded on the EA App for Mac. I contacted both EA Support and Steam Support multiple times, but I keep getting redirected back and forth with no solution.  

I have not violated any terms, and I’m using the same EA account linked to my Steam purchase. It’s very frustrating and disappointing to lose access to content I paid for just because I changed devices.  

Is there any way to transfer my Steam DLC to the EA App on Mac, or any solution you can offer? I would greatly appreciate any help or advice.  

Thank you in advance for your time and support.

Best regards,  
Eda Nur Çalışkan