Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? vladski021
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/25/2024
What time did you see the bug? (HH:MM AM/PM) 830pm
What is your time zone? SST - GMT + 11:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I try to enter ultimate team with my account vladski021 the game crashes during the splash screen error CE-108255-1 on ps5 and CE-34878-0 on my ps4
What happens when the bug occurs? game crashes during the splash screen error CE-108255-1 on ps5 and CE-34878-0 on my ps4
What should be happening instead? Ultimate team loads

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Hi since last night Australian time, I haven’t been able to get into the ultimate team game with my account vladski021 on both my ps5 or my ps4. With the errors listed above occurring.. I have googled and tried the suggestions, deleing removing game, clearing cache and rebuilding date base, even factory reset on my console.. and reloading the game.. the same error occurs.. I’ve tried to log onto my phone but it says I’m still logged on to console.. (as thou the bug occurs as I’m entering the game) after a while it times out and I can get into the app on my phone. I’ve tried manager mode and that works ok.. I then thought I’d try an old ps account.. I logged on and created an account and was able to get onto ultimate team with this secondary account..which shows there is an issue with my main account.. please assist as I’ve been playing since the pre release and have my pre order hero and evos on this main account.. also all my fc points have been purchased and linked to this main account.. many thanks 🙏 … (also in the above drop down menus I selected ‘squad battles’ for the mode it’s happening in as there was no ‘start option’ )

[Title Edit for searchability - EA_Barry]