Re: DirectX Function "GetDeviceRemovedReson" Failed Error

• EA App/Steam/Epic: EA App
• EA ID/Steam user ID: Dragos277
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: windows 10
• Windows OS version: windows 10 pro
• GPU model and driver version: RTX 3050 Laptop
• Region: Eastern and Southeast Europe.
• Are you using an internal or external drive? NO
• Are you using an HDD or SSD?  Yes (SSD)
• Date this issue started (is it still happening?) since it was launched
• Any other errors? just this one
• If possible, share a Screenshot or Clip: 
• Attach a DxDiag

@EA_Shepard I am also available for a call if you can.

@Dragos277 Thanks. 

Let's start with these and see if this helps. That error typically is resolved with some updates

• Check for Windows and GPU updates 
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)

For your GPU drivers, even if they are up to date, do a fresh install of the drivers so it deletes the current ones. This way you aren't just redownloading them over the ones you have now.

@EA_Shepard  for the GPU I did exactly what you said and the same for windows, even before I posted on the forum.
And for VC++, I fixed that: Visual Studio 2015, 2017, 2019, and 2022(I hope it's the right thing) and I have the same problem.( with another text, but i attached an image)

@Dragos277 Gotcha, so it's really a driver or install issue with the card or drivers. Especially with newer Nvidia updates. There are a few other things you can run to test it.

If you have more than one drive, make sure that the GPU updates are installed to the same place as sometimes Windows changes it.

Run a SFC Scan System File Checker tool

Also, optional steps below that I run to clean things up a bit.

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues