Ultrawide Monitor Issue and Black Screen in EA Sports FC 25

Subject: Ultrawide Monitor Issue and Black Screen in EA Sports FC 25

Message:

Dear EA Support,

I am encountering a persistent issue with EA Sports FC 25 on my PC when using an ultrawide monitor. My system specs are as follows:

• GPU: AMD Radeon RX 7900 XT (Driver Version: 24.10.1)
• Monitor: Ultrawide LG 3440x1440
• OS: Windows 10 (fully updated)

Issue Details:

• When I launch the game, I experience a black screen after the initial loading. Pressing enter sometimes brings up the background screen with no menu options, but no further progress can be made.
• I’ve tried changing my desktop resolution to 1920x1080, which allowed the game to load, but it still doesn't run properly in ultrawide (3440x1440).
• I've also tried using Flawless Widescreen to support ultrawide resolutions, but the game continues to struggle with loading properly on my monitor.
• Additionally, I’ve received the following DirectX error: "FindClosestMatchingMode failed with DXGI_ERROR_NOT_FOUND" when attempting to run the game in ultrawide mode.

Steps I’ve Taken So Far:

1. Updated all drivers and ensured my GPU drivers are the latest version.
2. Reinstalled the game and verified the game files.
3. Disabled overlays from Steam, Discord, and AMD Adrenalin.
4. Tried forcing different resolutions (1920x1080 and 3440x1440) through both the game settings and configuration files.
5. Installed and used Flawless Widescreen, but it did not resolve the issue.

Despite all these efforts, the game still has significant issues running on my ultrawide monitor, and I continue to experience black screens or crashes.

Could you please assist me in troubleshooting this issue, or let me know if there are any known compatibility issues with ultrawide monitors and FC 25? Any guidance or potential patches to address this would be greatly appreciated.

Thank you for your support!

Best regards,
Karen