Re: Why can't select eafc 24 ps4 version on ps5?

I myself stumbled across the same issue as well.

This isn't very clear to customers who are expecting to get what you advertise i.e Dual Entitlement

I am sure not many customers are aware there are PS5 only versions? Is there no way we can downgrade?

 @EA_Barry my reason for downgrading is because the match immersion is better on old-gen consoles. When can we expect to see the proper match intro's back again for PS5 users?

Please advise

I have the digital standard edition of eafc 24 , purchased of the ps store , when I go to download the ps4 version it says “installed” but is unclickable and I can’t play it. 

The section pasted reads:

Be aware though that physical stores also sell PS5-only packaged products which will be playable only on a PlayStation 5 console.

It does not say anything about not being able to download the PS4 version on my PS5 console, which is the problem here.

Could you please elaborate on how we can download the PS4 version of the game on a PS5 console having purchased the PS5-only packaged product, as the mentioned section in Dual Entitlement (https://www.ea.com/en-gb/games/ea-sports-fc/fc-24/dual-entitlement) only states the  PS5-only packaged product can only be played on a PlayStation 5 console and nothing about not being able to download the PS4 version of the game.

any updates here?

I have the same problem. I bought FC25 PS5 disc (standard edition), I installed it. When I choose 'Select version', The PS4 version has a lock icon, and it prompts me to buy it in the PS Store....