EA_Barry
Community Manager
2 years agoRe: Cant play anymore since blue screen crash
Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.
Some general troubleshooting steps:
- Make sure all available Windows Updates and hardware driver updates are installed
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
-
Check your machine meets the below requirements:
OS: Windows 10 - 64-Bit
Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
Processor(Intel): Intel Core i5-6600K @ 3.50GHz
Memory: 8 GB
Graphics Card(AMD): AMD Radeon RX 570 4GB
Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
Direct X: 12 Compatible video card or equivalent (feature level 12_0)
Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
Hard Drive Space: 100 GB
Thanks.