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EA_Barry's avatar
EA_Barry
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2 years ago

Re: Cant play anymore since blue screen crash

@Ferrando187 

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

  • Make sure all available Windows Updates and hardware driver updates are installed
  • Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
  • Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
  • Check your machine meets the below requirements: 

    OS: Windows 10 - 64-Bit
    Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
    Processor(Intel): Intel Core i5-6600K @ 3.50GHz
    Memory: 8 GB
    Graphics Card(AMD): AMD Radeon RX 570 4GB
    Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
    Direct X: 12 Compatible video card or equivalent (feature level 12_0)
    Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
    Hard Drive Space: 100 GB

Thanks.

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