Re: [Error Analysis] Pressing PLAY does nothing. Game won't start at all
- What is your operating system ? Windows 7.
- When did it start happening ? Installation of an EP ? Patch ? Windows Update ? It's happened on two seperate computers, this one with Windows 7 and another with Windows 8.
- Do you use the download version, the dvd or a mix of both. If it's download, is it Steam or Origin: Downloaded, and Origin.
- Do you have any other programs open while you try launching the game. If so, please state which ones: Skype, browser. But i've tried without programs open too.
- What's your AntiVirus program ? Spybot Search and Destroy (it has been disabled.)
- What's your firewall (if you don't use any, it's most probably the Windows built in one) ? Windows built in one, which has also been disabled.
- Do you have any kind of DVD/CD Emulator installed, like Roxio, Nero, Alcohol or anything along these lines: No.
- Does bypassing the launcher work: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/ ? No.
- Anything else you like to share: "Paul.dll" is the fault name when my game CRASHES. It doesn't start and completely crashes.
The error - "TS3EP09 has stopped working."
These are the details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: TS3EP09.exe
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.19
Fault Module Timestamp: 4c4dcdca
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ee1b
Additional Information 2: ee1b5f09a3af73d335568e0e62f0011b
Additional Information 3: 58e6
Additional Information 4: 58e6f7a5273050f3082f7f1ab16b9053
