Re: My Free Simpoints

Guide to worlds and how to redeem your code in the sims 3 account hidden springs is bit tricky to work out as in some cases you get the simpoints added to your account BUT they are for to buy the world with     http://answers.ea.com/t5/The-Sims-3/Guide-Sims-3-Store-Worlds/td-p/1589911

Hidden Springs

The world can either be bought through Origin or as Code in a box in a retail store.

Hidden Springs is probably the most difficult to redeem if you bought the disc version (available also in the world bundle). The retail version does contain a disc but there's not much on it (the world sure isn't).  To make it even more confusing, when redeeming the code or going through the install process, for some the world isn't added to your purchase history but you get Simpoints credited to your account. You can then use to those to buy the world here: Hidden Springs. It doesn't matter that it says it costs 2000 SP on the page. If you got 2450 SP credited, that's what it will cost. The disc version is only for the world, there's no extra Simpoints. You can also only use those for the world itself and not buy something else.

There seem to be disc version around that give you a code that add the world directly to your purchase history. So if you don't get Simpoints, check there.

I'm unsure how the Origin version works but you might be getting points credited to your account as well.

the sims 3 base game (and world adventures) are the only ones that come with freesimpoints

• Go to http://store.thesims3.com.
• Click on the 'Get Started' button (by the animated screen).
• Register your game through the screen that follows.
  Note: If you get an error message saying your game is already registered, skip to the next step.
• Click on 'My Account.'
• You should see a 'Redeem Free Sim Points' orange button.
• Click on the 'Redeem Free Sim Points' orange button.
• You should see a message pop-up asking you if you want to apply your $10 worth of SimPoints to your account. Click 'OK.'
• Your SimPoints should be automatically added to your account

if you still have issue geting your free simpoints from the sims 3 base game contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

edit typo