How to install and register my SIMS 3

Dear puzzlezaddict​ , thank you so much for the help.

I did download the updater. This sounds like a great workaround. Unfortunately, when I run it, I get an immediate error as attached. The updater then exits after clicking OK. Any idea?

I tried to run the updater without DVD inserted, with DVD inserted, and with the game running. Nothing changes, always the error below.

ghido2000bis​  The patch shouldn't be run with the game open, and it shouldn't need the disc inserted either.  Do you see any updates available in the launcher itself, or can you at least tell it to look for updates?  I wouldn't trust the launcher to say the game is updated, but perhaps running one would get it updated enough for the Super Patch to work.

puzzlezaddict​ I also run the patch without disk and without the game running, I got the same error.

The launcher has a button to download updates. I click on it and it tells me that the game is up to date. The version reported is 1.0.631.00002.

Thank you.

ghido2000bis​  Then I would suggest doing a clean uninstall of Sims 3, as described here:

[Read First] Running Sims 3 in Windows | EA Forums - 8323446

You don't need to remove the EA App, although it's worth doing if you don't have another use for it.

When you reinstall Sims 3, install only the base game at first, then try running the Super Patch.  If it doesn't work, ask the launcher to check for updates, and then try the Super Patch again.  If you can get it to run, you can then install any expansion or stuff packs you own, and run the Super Patch yet again.

Even if you only own the base game, I would still suggest a clean uninstall and reinstall because something may be broken with the current installation.  On that note, if you use any kind of cleaner app, please disable it before you reinstall the game, and leave it disabled until you've finished this process.

I would suggest the same for a third-party antivirus, but Windows Defender should be fine.  If you do disable your AV, your computer should be safe as long as you don't do anything else at the same time, and you can reenable it after you've finished installing and tested the game once.

Dear puzzlezaddict​ , it worked without reinstalling. I was running the patch on my daugther account which is not an administrator. I run it as an admin and it worked perefectly. All works fine now. We thank you very much, ciao.