I need your DxDiag, windows Key+ R Key will open your run box. type dxdiag, hit ok, let it load and save a copy to desktop. post a copy of the report here. Its a large report the begining of iit should tell me your Operating system CPU , your video card . , if the driver is updated etc. I need to see all that
Forum Discussion
9 Replies
System Information ------------------ Time of this report: 6/16/2014, 14:32:29 Machine name: SARAH-PC Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 10117 BIOS: I7KT11AUS Processor: AMD A10-5700 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.4GHz Memory: 8192MB RAM Available OS Memory: 7360MB RAM Page File: 2388MB used, 6122MB available Windows Dir: C:\windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.02.9200.16384 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.
CPU is fine and you have an AMD CPU but Im still missing the video card in info which is in the next section of the Dxdiag after CPU. . Is it dual card? My old laptop is dual AMD --A10. --- I just need to know if you have dual card and which number card or cards so you can try to get the game to accept the right card.
Here this might help. Sorry I'm not really good at understanding this technical stuff.
Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon HD 7660D (0x9901) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&DEV_9901&SUBSYS_367417AA&REV_00 Display Memory: 4156 MB Dedicated Memory: 733 MB Shared Memory: 3423 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Dell S2240T(HDMI) Monitor Model: DELL S2240T Monitor Id: DELA096 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1151 (English) Driver Version: 9.3.0.0 DDI Version: 11 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.2 Graphics Preemption: DMA Compute Preemption: DMA Driver Attributes: Final Retail Driver Date/Size: 10/24/2012 20:04:22, 1120768 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-DA41-11CF-6570-7E16BEC2C535} Vendor ID: 0x1002 Device ID: 0x9901 SubSys ID: 0x367417AA Revision ID: 0x0000 Driver Strong Name: oem5.inf:cb0ae41404f8bf0c:ati2mtag_Trinity_Desktop:9.3.0.0😛ci\ven_1002&dev_9901&subsys_367417aa Rank Of Driver: 00E00001 Video Accel: ModeMPEG2_A ModeMPEG2_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
My son has your card on his laptop. He cant play the newer ep's if he does not to install all of them.
Your card is listed here with yes it can play some and also a few of Maybe. And these are with older patches
http://simswiki.info/wiki.php?title=Game_Help:TS3_System_Requirements
I would try lowering your graphics for one and leaving it on Medium since we now have higher patches. I played on my old A10 AMD on med. My son plays his on Med. I did not have all ep's installed on my AMD.
How many EPs do you have installed and which ones? If you have all the newer ones Pets, Island Paradise, Into The Future, Seasons. Yor computer may not handle all of them causing graphic issues
It also states your driver has not been updated since 2012 so you want to update your video card.
Use this for dirver update
Step One choose Notebood graphics
Sept Two choose Radeon HD series
Step 3 search drivers put 7660d and your driver update will show up click on it and update your graphics card
@sarahrules107 wrote:thank you for the help! I'll make sure I update my video card. Thank you so much. Have a great day! 😕mileyvery-happy:
Your very welcome and you have a great day too!!!!
