Basically, I just went on the live chat thing. and they went through security questions and details so they knew it wasn't a hacker who is asking. & even if you forgot your security question answer they will send you a code via email 🙂
Then they just told me to unistall sims 3 off the computer (but you would need to do it through the live chat as they edit it through there I think (you won't be able to do it by yourself.) then said for me to reinstall it.
They are very helpful 🙂 I recommened using the live chat as it is the easiest way (and it's not a video chat, its just like messaging 🙂 )
Details on how to contact costumer service
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...
