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d96b75abb458bbf3's avatar
d96b75abb458bbf3
Rising Novice
25 days ago
Solved

Sims 3 launcher won't open

I had this problem last year and deleted everything through reno uninstall, but I have been missing the sims 3. I downloaded the game on the EA app and 2 things happen.

  1. I open it through the EA app, and it pushes me back to the EA app
  2. I open it through the launcher and get the error window that is titled "Sims 3 Launcher.exe Bad Image" Inside the message says c://windows/system32/secur32.dll ...not designed or contains an error.. error status 0Xc0000020

 

Here are the solutions I have tried

  1. Uninstall and reinstall
  2. Clear the cache
  3. Repair the game
  4. Repair the EA app
  5. Download DXsetup and restart the computer.

 

I would be forever thankful if I could finally fix this problem!

crashing
gameplay issue
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    24 days ago

    d96b75abb458bbf3​  For chkdsk, you can select Y [yes] and restart your computer to get it to run.  But try this command rather than the one you used:

    chkdsk /f /r c:

    Having said that, I would suggest running a repair install of Windows.  This shouldn't delete any of your data, and it's the closest you can get to a fresh install of the OS without wiping your computer.  Here's how:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    Again, this shouldn't delete anything, but if you get to step 13 and are NOT asked to keep personal files and apps, back out and start over.

7 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    25 days ago

    d96b75abb458bbf3​  Thanks for the dxdiag, which would have been my first request.  The Sims 3 errors it lists are a bit unusual, pointing to a component of Windows that's unlikely to be corrupt given that you can use your computer at all.  Still, it's a good idea to run a couple of basic checks on your system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here


    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Once you've done that, please reinstall DirectX 9 again, in case a system issue prevented it from installing correctly the first time.  Use this method:

    Re: Sims 3 launcher won't open | EA Forums - 8260715

    Please also uninstall and reinstall .NET Framework 3.5.  Click Windows key-R, enter appwiz.cpl in the run box, click "Turn Windows features on or off," and .NET 3.5 will be near the top of the list.  Click the filled-in box to uninstall, and restart your computer.  Repeat the process, clicking the now-empty box, to reinstall, and restart again.  If .NET 3.5 is already uninstalled, you can simply install and restart.

  • d96b75abb458bbf3's avatar
    d96b75abb458bbf3
    Rising Novice
    24 days ago

    I checked for updates and tried the command prompt chkdsk /f . This command was unable to run, and here is the error message I received. SFC still stops at 81% and then sends me an error.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    24 days ago

    d96b75abb458bbf3​  For chkdsk, you can select Y [yes] and restart your computer to get it to run.  But try this command rather than the one you used:

    chkdsk /f /r c:

    Having said that, I would suggest running a repair install of Windows.  This shouldn't delete any of your data, and it's the closest you can get to a fresh install of the OS without wiping your computer.  Here's how:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    Again, this shouldn't delete anything, but if you get to step 13 and are NOT asked to keep personal files and apps, back out and start over.

  • d96b75abb458bbf3's avatar
    d96b75abb458bbf3
    Rising Novice
    24 days ago

    After running a repair install of Windows 10, it's now working!!!! I can not thank you enough for everything you did. I appreciate you and everything you do. I am now downloading the expansion packs and I cant wait to play :) 

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