EA_Lanna
Community Manager
Community ManagerRe: Lost my old account
Hi @218100935,
There isn't an alternative way to recover the account through the support team. You would need to be able to provide the information they ask in order to pass the security stage with them.
However, if you'd like to try to recover it yourself, without the support teams help, you can try loading up your old email addresses. Then in Origin, on the login screen, click 'reset password' and enter in the old email addresses one at a time. The password reset link will only deliver to email addresses registered to EA accounts. Once you know the old email registered to the old EA account, you can log back in and play from the EA account the game is registered too.
- EA_Lanna
There isn't an alternative way to recover the account through the support team. You would need to be able to provide the information they ask in order to pass the security stage with them.
However, if you'd like to try to recover it yourself, without the support teams help, you can try loading up your old email addresses. Then in Origin, on the login screen, click 'reset password' and enter in the old email addresses one at a time. The password reset link will only deliver to email addresses registered to EA accounts. Once you know the old email registered to the old EA account, you can log back in and play from the EA account the game is registered too.
- EA_Lanna
