Lost my old account
Hello, dear community! What does it take to get my old EA/Origin account back? I would like to play Sims 3 again (with Simpoints), but unfortunately, I can't remember my old account. Information I h...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @218100935,
There isn't an alternative way to recover the account through the support team. You would need to be able to provide the information they ask in order to pass the security stage with them.
However, if you'd like to try to recover it yourself, without the support teams help, you can try loading up your old email addresses. Then in Origin, on the login screen, click 'reset password' and enter in the old email addresses one at a time. The password reset link will only deliver to email addresses registered to EA accounts. Once you know the old email registered to the old EA account, you can log back in and play from the EA account the game is registered too.
- EA_Lanna
There isn't an alternative way to recover the account through the support team. You would need to be able to provide the information they ask in order to pass the security stage with them.
However, if you'd like to try to recover it yourself, without the support teams help, you can try loading up your old email addresses. Then in Origin, on the login screen, click 'reset password' and enter in the old email addresses one at a time. The password reset link will only deliver to email addresses registered to EA accounts. Once you know the old email registered to the old EA account, you can log back in and play from the EA account the game is registered too.
- EA_Lanna
