@loopylottie12 Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know what world(s) you're playing in and whether you use mods or custom content. It's fine if you do, but we need to take that into account.
Hi
right now i'm playing in apploosa plains and i'm using custom content.
Here is my DxDiag attatched below.
@loopylottie12 I'm sorry to say it, but your computer isn't nearly powerful enough to run the Pets expansion, at least not with much success. Pets is the most demanding pack, followed by Seasons, and it's also the most likely to cause crashing and other performance issues on underpowered hardware. That doesn't mean that this is definitely the cause of your crashes, but it's a strong possibility. Still, there are other possible causes that should be addressed as well.
I also want to mention that your computer is somewhat low on storage. It's not an immediate issue, and it shouldn't be contributing to the crashing, but you'll want to watch the free space carefully and clear up another 5 GB or so (for a total of 25 free) if possible.
For Sims 3 itself, please try playing with the EA App in offline mode. I'm not sure this will help much, but it's an easy to test.
If the game still crashes, please try playing a new save in a clean user folder. Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start a new save and see how it runs. You don't need to play that long, or spend much time in CAS: the point is to see whether you get another quick crash.
If the game does crash again, please create yet another clean folder and start another new save, except this time, disable Pets in the launcher. Please test in Sunset Valley and let me know how this save runs.
Ok thank you it's just never a
happened before and never knew why exactly it ran fine before i got ea play and stuff like that but i will try what you suggested
@loopylottie12 The biggest issue you have is not enough free space on your system storage device. Try freeing up space and see if the game will run.
Thank you for your help i have deleted some unused apps on my computer so now i have more storage free
@loopylottie12 Just to be clear, your relatively low amount of free storage has absolutely nothing to do with the performance issues you're seeing in Sims 3. If you had less, perhaps under 10 GB, it might be related, but that's not the case here. 19 GB free is more than enough to eliminate that as a potential cause of the game crashes.
i have about 25GB storage free and game is working fine now thanks 🙂
