Mutlitab 6000 Tabcast not functional

I downloaded the tablet store content which I bought a while back, and so far it seems to be working 75% of the time. the 25% is to do with the tabcast feature not functioning as it should. The animation plays out as normal, but no ear device is shown and no moodlet is visible.

I want to know if there's a fix for this issue, as older posts about this doesn't seem to work and few had a link to an FAQ page which is now non existant as it sends me back to the main Sims forums page.