Not sure what I’m doing wrong, it’s never given me the option to install. I purchased it and it says I own it.
When I go to manage add ons this is what it looks like.
I re installed the entire ea app. I cleared the cache. I got a refund and removed Pets - then waited 24hours and purchased it again (that’s what ea help told me to do) but this is all that comes up and it’s not there when I launch sims 3 or when I repair.
@jacintamcint This is a known issue, and as far as I've seen, there's only one workaround, which you can see in this thread:
I am having this exact same issue. I did the online chat to try and figure out what I need to do but I wasn't given an option to install or download anything after purchasing the sims 3 pets. I want to know how to be able to play it too since it's one of my favorite expansion packs and now I wonder if it's going to be like this for all the packs I try to add or if it's this one specifically having issues
@481c32514de2e39a Please try the suggestion in the post immediately above yours.
Yeah I read the other forum and saw someone mentioned that you have to buy through the website instead of the EA app so I am trying that now and see if it works. The online chat with EA was no help, just told me to clear the cache, uninstall and reinstall the game and then the app and let them know if it still wasn't working and then ended the chat. So, trying to see if the other options work better since I can't download to Origin app
@481c32514de2e39a Where you buy the game has nothing to do with this issue, I mean as long as you buy a legitimate copy. The idea is to reinstall Origin, even if you can't actually use it, and let Origin download the missing pack(s). You'd need to try to download through the EA App first, then close it once the App is clearly not going to follow through.
