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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: Re: I'm using Windows 11. The Sims 3 launcher is unresponsive in the EA app.

@kubarhcp  This crash is also related to DirectX 9: d3d9.dll is the same component listed in the other crashes.  So please manually install DX9 again, even though you did recently.  It's unlikely to be corrupt, but this is also simpler to do than the next suggestions I'd make after the ones below.

Dell offers very new drivers for both the Intel graphics chip and the Nvidia GPU, so please install those, Intel first, then Nvidia, restarting after each one.  You can find the drivers here:

https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5521-laptop/drivers

Since you're there anyway, Dell offers a new BIOS and a new chipset driver, both dated August 7, so please install those too, in that order and before the new graphics drivers.  Let me know if you have trouble installing any of these, and if not, please try playing again.  If you get another crash, please post the Reliability Monitor info for that crash just as you did here.

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  • kubarhcp's avatar
    kubarhcp
    2 years ago

    @puzzlezaddict I've manually installed DX9 again and updated every single driver you mentioned, in the order you described. I had no trouble installing them. Still, the game crashes at startup ☹️

    Here's the info from the Reliability Monitor. It seems like it's the same issue:

    Description

    • Faulting Application Path: C:\Program Files\EA Games\The Sims 3\Game\Bin\TS3.exe

    Problem signature

    • Problem Event Name: APPCRASH
    • Application Name: TS3.exe
    • Application Version: 0.2.0.32
    • Application Timestamp: 568d4bac
    • Fault Module Name: d3d9.dll
    • Fault Module Version: 10.0.22621.1635
    • Fault Module Timestamp: 7b4e1a43
    • Exception Code: c0000005
    • Exception Offset: 000c3e99
    • OS Version: 10.0.22621.2.0.0.768.101
    • Locale ID: 1033
    • Additional Information 1: 5c0c
    • Additional Information 2: 5c0c23d75afb1c4e336215c5d9c2d9b0
    • Additional Information 3: 200a
    • Additional Information 4: 200a6d554ac53e1b64c23d5b34700cbd

    Extra information about the problem

    • Bucket ID: 59acc991441a018cb916875684140405 (1807781106088674309)
  • kubarhcp's avatar
    kubarhcp
    2 years ago

    Well, in one way or another, the problem is now fixed.

    You know how in the beginning I said I was using LazyDutchess patch? Well, I reverted back to the original file. I unchecked all settings in properties (disable fullscreen optimization, run this program as administrator, etc) and I ran the program in compatibility mode for Windows XP (Service Pack 3). I also set my launcher's affinity mode to the 1st CPU in the Task Manager. This time, the game magically opened.

    It's pretty odd, I would say, since I tried many combinations of those settings before. Maybe I didn't try reverting to the original file after installing DX9 or the drivers update worked, but I needed to revert back to the original file.

    In summary, this is what've done that solved the problem:

    • I manually installed DX9;
    • I updated my BIOS, my chipset driver, and both Intel Xe and NVidia drivers;
    • I reverted back to the original file of TS3.exe, before being patched by LadyDutchess' patch. However, I left IntelFix.dll inside the "Bin" folder - not sure if that mattered though;
    • I run the program - TS3.exe - in compability mode for Windows XP (Service Pack 3);
    • I set Sims3Launcher.exe's affinity to the 1st GPU.

    Thank you very much for your help @puzzlezaddict, hope this thread will help anyone with similar issues.

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