Forum Discussion

Re: Update 2.1.0 the game crashes to desktop at launch at the EA Logo intro

  • EA ID: AnnaliseRiot
  • Which platform are you on? STEAM
  • Are you getting an error message? No ingame errors, Windows Application Event Log:

    The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    EAAntiCheatService
    Failed to obtain Origin directory


    The message resource is present but the message was not found in the message table

  • When did this start (date/time)? 10/25/24

I have deleted the KB referenced in this thread, which fixed the issue with patch 2.1.0, but with the latest patch 2.1.5 breaks the game again. Can't launch in VR or Flat Screen!

1 Reply

  • lrblando's avatar
    lrblando
    8 months ago

    As crazy as it sounds, after trying everything, renaming the OpenXR folder within the ThirdParty folder in the game’s Engine subdirectory did the trick. 

    I mean, the game started, but I cannot get VR to start. 

    windows 11