Re: Online lagging and cheating

My download speed is 353.1 and my upload is 10.5  why am i encountering this lagg in madden is it glitches or lagg sticks. I play mut championship online and the players r lagging me out in about every game why is this going on i been spending money to encounter lagg beating me or some form of cheating ,or unfair play online mode

@sohi2endzone 

Thanks for those details. Did you try the troubleshooting steps in those links I provided?

Having the same issue on PS5 in H2H and multiplayer franchise.
Only have this problem with madden 24.

Fortnite and other games run perfectly.

Ive followed all suggestions in help section and no improvement.Contacted my ISP and all is ok.

I port forwarded my router and didn’t help.

Game is unplayable online and 100% a server issue. I have no faith that ea will fix it and accepted I’ve been sold another dud game.

@lakculv 

Are you on a wired or wireless connection?

@sohi2endzone 

Did you try the troubleshooting links I previously provided?

How do u properly fill out and submit a form for cheating am i doing this properly y cant i contact ea personally

Budy ive tried everything how do j report cheating to ea

@sohi2endzone 

You can report players for cheating with the instructions here.

Wired connection and have tried more than what they suggest on EA help.

I created ticket with online chat and it was closed within the hour without any action from EA.

@lakculv 

What have you tried so far? I don't want to suggest any troubleshooting you've already attempted.

*TV in game mode with all screen filtering off
*LAN connected

*Reduced resolution

*PS5 and game in performance mode 

*Turned off 4K

*Port forwarded router with static PS5 IP.

*Tried to DMZ router but PS doesn’t allow NAT1

*Had my connection checked by my ISP

*Pinged my ISP and IP

address 

Rebooted PS5 and router 

*Live cheated EA help only to have ticket closed without any help.

@lakculv 

Can you get me a video of the lag you're experiencing?

it’s mainly input lag in game and play all screen.

The graphics seem pretty stable.

Sometimes pressing button doesn’t register and always a delay.

I have already disabled Bluetooth and connected via usb cable.

I tried rebuilding database and clearing cache in safe mode last night, it was a lot better but I only played one game to test it though.

@lakculv 

What did you connect by USB? Is the game still performing better?

@lakculv 

We're not aware of any connection issues on our end currently, but will watch out for those. Unfortunately, I'm out of ideas so please try opening a case with an advisor here to see if they have anything else to suggest. Thank you.

I’ve emailed EA support and they have said otherwise.

There is defiantly an issue on EA’s side.

Hello,

Thank you for contacting EA Support. My name is Rohit. I will be your assigned EA Support Expert today.

After reviewing your email, I came to know that you are not able to play H2H matches in Madden NFL 24.

I totally understand how does it feel like not being able to play such an amazing game.

I have checked your account, everything is perfectly fine, I get this case checked with my team as well, and it has been confirmed that this is a known issue and many players have reported this over the globe.

However, our team has also shared some steps to follow because these steps have helped many of our players to resolve the concern-
https://answers.ea.com/t5/Madden-NFL-Ultimate-Team/Madden-NFL-24-Ultimate-Team-Updates/m-p/12855224/thread-id/550

Please also try to bypass this issue by creating a brand new lineup in Ultimate Team.

In case the issue still persists after you followed the steps I have shared, I would request you to please do not worry. The team is already aware of the issue.

Good news is our game teams are on it. They're literally working on a fix as we speak. It won't be long before this gets taken care. Once that happens, this'll be resolved not just for you but for all affected players.

Therefore, I would suggest you please wait for our team to complete the investigation of the issue and come back to us with a promising solution to the problem. In the meanwhile, I would request you to please keep an eye on our social media channels and online forums for further updates on the issue as well as the solution to the problem.

I know it’s hard to not being able to use such an amazing feature and please do not worry, we will surely try our best to get this fixed at the earliest.

While I know no one likes to wait, please be assured that our team is actively prioritizing this issue.
I really appreciate your patience and effort on reaching out this issue.

Thank you so much for your association with EA and we love you being with us. We will surely update our players once the team has a promising resolution. Again, thank you so much for the kind understanding!

Don't hesitate to contact us further if you need any assistance with EA Products. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp

Thank you again for contacting EA Help! And please feel free to reach out to us again through https://help.ea.com in case you need further assistance with this issue or any further queries you might have in the future. Be safe, stay healthy and take care of yourself.

Best wishes,
Rohit