Re: I cant play online using my ea account

Hey @Ntsentso04 @FendiMakePlays 

When you have a moment can we try the following?

1. Make sure you have the latest software update.
2. Perform a power cycle.
3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
4. Unplug any devices attached to the USB slot.
5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
6. Troubleshoot your connection to EA games
7. Open you're Xbox NAT Type
8. Clear the MAC Address.
• From the Xbox dashboard, click Settings, then go to All Settings.
• Go to Network, then Network Settings.
• Click Advanced Settings, then Alternate MAC address.
• Select Clear, then restart your Xbox.