"Unable to connect to the EA servers. Please check your network connection, or try again later. See ea.com/unable-to-connect for additional information."I have this issue when trying to use Madden online with my Ps5 disc edition. I am signed into my PSN & connected to the internet on my ps5 via my home wifi fine however, I am unable to sign into the ea server. I have tried using my hotspot on my iphone and this seems to work but it is nearly impossible to play due to the lagging. Any ideas how to fix this?

Hi @rowdes When you have a moment can we try the following? Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch) Verify you signed into your PSN account Check for updates Restore Licence Try the steps in our Connection and Advance Connection Guides Open your PS5 NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Entering Safe Mode and Rebuild your PS database

Unable to connect to the EA servers. Please check your network connection

55 Replies

EA_Illium
Community Manager
2 years ago
Hi @rowdes

When you have a moment can we try the following?

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

Verify you signed into your PSN account

Check for updates

Restore Licence

Try the steps in our Connection and Advance Connection Guides

Open your PS5 NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Entering Safe Mode and Rebuild your PS database
rowdes
2 years ago
I have just tried all that and it didn’t work
TravisV151
2 years ago
Did you fix it? How? I can’t login into any ea games online. But it recognizes my gamer tag
@rowdes wrote:
I have just tried all that and it didn’t work
espnmichkes
2 years ago
I keep getting this message when trying to access abilties my franchise and it keeps kicking me out mid game 4th quarter
rowdes
2 years ago
No still not working.

Only way it works is using hotspot through my iPhone
rowdes
12 months ago
Any update here?
still having this issue
0607f9cdd088365
11 months ago
Hey I have the same issue, did you manage to fix it ??
ZipityZooted
10 months ago
@EA_Illium none of this works, you could get a new router and modem, it still wouldn’t work. It’s not a network connect error on the users end, EA just sucks, horribly. I vote to boycott EA and bankrupt them.
MoneyPlays2121
9 months ago
Trying to play Apex Legends and says same exact thing 'unable to connect to EA servers' when I try on my son's switch via Wi-Fi and on PS4 via moca network connection....BUT it works on my PS5 which is connected directly to router....EA, any thoughts?
Subzero00027
9 months ago
I am experiencing the same problem when I try to load NHL 24