HTTP 404 issue

Question

This is an unprecedented problem I haven’t seen in the 3 years I’ve been playing Madden. I’ve contacted support several times and have spent close to several hours power cycling console , clearing cache , reinstalling game , clearing alternate MAC address . EA please fix asap !

I’ve attached what appears on my screen whenever I restart the game or try to login .

ea_aljo · Answer

Hi there. Try power cycling your equipment with these steps:

Unplug your modem/router for 2 minutes
Hard restart your console by holding down the power button until it turns off
Power it all up and try playing again

Let me know if this helps or not. Thanks!

fantasticfinnian · Answer

I’ve done this twice and I still have this issue. I straight up didn’t use my Xbox for a month and it still has this problem. It’s been a month and a half since I’ve been able to play Madden

ea_aljo · Answer

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

You can also try clearing the local saved games with these steps:

Press the Xbox button on your controller
Go to Profile &amp; system&nbsp;&gt;&nbsp;Settings&nbsp;&gt;&nbsp;System&nbsp;&gt;&nbsp;Storage
On the Manage Storage devices screen, select Clear local saved games

Let me know what happens. Thanks!

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HTTP 404 issue

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