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Chlopwr77's avatar
Chlopwr77
Seasoned Novice
3 months ago

HTTP 404 issue

This is an unprecedented problem I haven’t seen in the 3 years I’ve been playing Madden.  I’ve contacted support several times and have spent close to several hours power cycling console , clearing cache , reinstalling game , clearing alternate MAC address .  EA please fix asap !

I’ve attached what appears on my screen whenever I restart the game or try to login .

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. Try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks!

  • FantasticFinnian's avatar
    FantasticFinnian
    Rising Novice
    2 months ago

    I’ve done this twice and I still have this issue. I straight up didn’t use my Xbox for a month and it still has this problem. It’s been a month and a half since I’ve been able to play Madden

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Try clearing your alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    You can also try clearing the local saved games with these steps:

    1. Press the Xbox button on your controller
    2. Go to Profile & system > Settings > System > Storage
    3. On the Manage Storage devices screen, select Clear local saved games

    Let me know what happens. Thanks!

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