Community Manager@Bei_Jayyy Currently we have to wait for an update. I am looking into this and a few things. We have no way to change that message, so we have to wait for the team to provide us an update on it.
Community ManagerHey All,
For all the PC players: If you downloaded the game on more than one of the following, please uninstall the game from your system completely. Please make sure that you do not have the game installed through any platform.
EA App
Steam
Epic
Once done, please run through the following to clean out the system"
PC Steps
Delete Windows Temp Files
Optional Registry clean-up
Once those steps are completed, reinstall the game through the platform that you play on. We want to see if there are any conflicting downloads or files that are causing this error.
Community Manager@EA_ShepardAny updates? Anything you can tell us in terms of when we might get a fix?
Also, I feel like we have been left in the dark here by EA and you have been the only help we’ve gotten. Thanks for trying to help.
Community Manager@LilSunnyAdrian I took a look into this and what it came down to was having the game installed through multiple platforms, for example, both Steam/EA App or Epic/EA App, etc. The other issue they found was if you had more than one drive and installs were happening more than once and having a conflict.
What we would need if you do not have it installed twice, is that you have removed the game, all files for the game, from the PC.
Installed it only through one platform, and when it tries to open or connect to the EA App, any errors.
We have to show that this is happening to players with more than just the above. First players need to completely wipe the game from their system. Then once installed like normal as a fresh new install, if the error happens again, list out everything they did, error they got etc. Then we can send it back over showing this situation didn't apply.
Community Manager@andrew93635 If you have Steam and the EA App, you would just log into each and make sure that both show as uninstalled and not installed and ready to play. Then go into the control panel and make sure you see no installs of the game.
You mentioned installing it on the C drive. Do you have more than one drive like an SSD or 2nd HDD?
If you have more than one launcher installed like most of us do, sometimes installing the launcher (Steam/Ea App) on one drive and the games on another can cause a conflict.
Community Manager@andrew93635 Appreciate the information there. These will be some of the questions that get asked so we definitely want to cover all basis that way we can say that they tried ABC and still got the error messages.
@EA_ShepardNo dice, will give it a rest for a week or so. hope someone can figure out whats wrong.
edit: i am getting this error from the "OnlineActivation_Log" if it helps
"Could not find the getTableData request function in the loaded library. This only affects Denuvo v2 and has no effect when using a newer version."
Community Manager@andrew93635 Appreciate it. I will let the team know. I have not seen that one myself but they may have already seen that one.
Community ManagerHey All,
Wanted to see if anyone who is still running into this error had any initial billing issues when purchasing the game.
Pending payments
Canceled pre-orders
Canceled and pre-ordered the game
Any payment errors when the game was purchased?
If you did please provide those details so we can have that looked into.
Cheers!
@EA_ShepardI originally preordered Madden 24 deluxe edition + limited time bonus on steam and received a refund for the game on Jun 20th. I then repurchased Madden 24 Deluxe Loyalty Edition + limited time bonus on the EA app same day June 20th. No payment errors.
Had no errors purchasing the game,
Still having this error and had no problems/errors purchasing the game
Community ManagerHey Everyone,
I appreciate the information on this. I have sent this over to the team so they can take a look on their end. Once we get an update about that error, we will post it here so keep an eye out.
If anything happens to change on your end, let us know!
Cheers!
Community Manager@bcslivka Have you since uninstalled and reinstalled the game itself? Also, if you played the trial, please make sure that is no longer installed as that can conflict with the full game.
Wasn’t fixed during title update? *sigh* another day that my friends continue to play the game while I can’t connect to the servers. Waste of money.
Yes, I completely uninstalled (even searched for any Madden-related files via file explorer) and then reinstalled and am still getting hit with those same error messages.
Community ManagerDid the exact steps for troubleshooting and I'm still having the restricted message.
@EA_Shepard wrote:Hey All,
Wanted to see if anyone who is still running into this error had any initial billing issues when purchasing the game.
Pending payments
Canceled pre-ordersCanceled and pre-ordered the game
Any payment errors when the game was purchased?If you did please provide those details so we can have that looked into.
Cheers!
I also refunded and repurchased the game.
