Mut squads endless loading screen

Hey @Tylerc1027 

What platform are you on?

PlayStation 

Hi @Tylerc1027 

To check have you tried the following already?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

Product: Madden NFL 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID? charcharjay
Date/time issue occurred Wednesday 2/21/2024
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug whenever i load into a cross platform mut squads game with my brother (series S & PS5), the game will load into a black screen forever and not work until we close app and it keeps happening.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? look into troubleshooting issues with cross platform and the glitch that is causing this.
What happens when the bug occurs? it will load into a black screen forever. you can hear a whoosh sound and you can move your joystick and buttons and you can hear it move around faintly. when you close app and reload it gives you a loss.
What do you expect to see? me easily loading into a game and not getting constant losses from the glitch.

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Product: Madden NFL 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID? charcharjay
Date/time issue occurred Wednesday 2/21
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug whenever i load into a cross platform game in mut squads with my brother, the loading screen will go black and stay there until you close the app
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? look into troubleshooting with cross platform, etc.
What happens when the bug occurs? the loading screen will go black and load forever, then when you close the app and reload in it gives you a loss
What do you expect to see? hopefully loading into a game

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I have been having the same issue since yesterday. 

It has not been fixed.

I have same issue and it’s only duos and only when I load into the game on my defense not offense. 

I have the same issues and it’s been like this for me since I had the game. I only have this issue when I try to squad up in MUT but not for any other game modes. Plz try to fix this bug because I’m trying to play with my friends.