Forum Discussion

EA_Illium

EA Staff (Retired)

2 years ago

Re: Madden 24 crashes my audio drivers every 3 minutes in franchise mode.

HI @quintinkt

When you have a moment, can we try going through the following and check if this issue continues?

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Install/Repair your VC++ files for your game (Microsoft VC++ Link)
Restart your device in Clean Boot mode, then just try running the client and game

Cheers,

2 Replies

Quintinkt
Seasoned Newcomer
2 years ago
So after troubleshooting on my own, I believe I've found the core issue. EA Anti Cheat does not like interacting with my Focusrite Solo Audio Interface. I was able to figure this out via the following methods.
Event Viewer: Each time I launch Madden 24 my application Windows log pops with the error "EAAntiCheatService Failed to obtain Origin directory" This made me do a repair & re-install of EA anti-cheat without a resolution. (I'm unable to attach .evtx event log files due to the website's policy)
LatencyMon: I then ran LatencyMon to see which specific application is causing this issue to prove this theory. Since this issue only occurs when I am playing Madden 24 I was able to replicate it by simply launching the game. While this was happening I was recording logs from LatencyMon which threw out an error pointing to hard faults on "Madden24.exe" (Log attached)
Research: I did some digging around on how EA Anti-cheat works, and from what I read it runs kernel level which could easily cause issues with the sample rate of the audio interfaces.
I hope this finds the right personnel because I've been having this issue since I first bought the game and have not found a full-proof resolution on my own. I have encountered anti-cheat shutting down my game because it detected I was running something...So maybe a hardware whitelist needs to be made for the Focusrite?
LatencyMonFaultLog.txt1 KB
chester18miller
2 years ago
I’ve been having the same issue with my Focusrite Solo Audio Interface, have you found a fix for this yet?