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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

Re: Unknown error or Currently Inaccessible - Issues with Qustodio app on iOS

@dj_qustodio

Without having much info, I would guess that yes, the app is causing our game to see the user as having a VPN etc.

4 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Thanks for your reply. Can you put me in touch with the appropriate contact to try to solve this?

    Thanks,
    David
  • n3tgam3r's avatar
    n3tgam3r
    7 years ago
    Did you ever get a solutions for this? I’m having the same issue.
  • This seems to still be an issue for Madden Mobile - my son can’t use it. Is there a fix?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, all.

    This post was originally created in 2018, so I will be closing it down. Some third party apps may restrict access to our mobile games. We recommend reporting them here on the forums so we can pass them along to the team to be aware of the technical limitation, however we can only advise to remove those apps from the device if you can identify they are blocking access to the game.

    • Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

    Forum Rules & Guidelines: https://answers.ea.com/t5/help/faqpage#dos-donts

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