Press start at the main Xbox One menu, then:
Settings -> Network Settings > Advanced Settings > Alternative Mac Address > Clear
Reset the console.
Then:
shut down the console. Disconnect the power cord from the back of the Xbox One and wait two minutes. Once the two minutes have passed, kindly plug the power back in and wait for the power bricks light to go from White to Orange. Finally, Once the power brick has the Orange light start the console and try the game again.
Settings -> Network Settings > Advanced Settings > Alternative Mac Address > Clear
Reset the console.
Then:
shut down the console. Disconnect the power cord from the back of the Xbox One and wait two minutes. Once the two minutes have passed, kindly plug the power back in and wait for the power bricks light to go from White to Orange. Finally, Once the power brick has the Orange light start the console and try the game again.
