I am currently dealing with the exact same issue and very frustrated. Hoping for some resolution. Is your device and apple?
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EA_BarryCommunity Manager
Can you please click on the link below and post the following detail there to help us look into this?
http://answers.ea.com/t5/Madden-NFL-Mobile/Can-t-by-madden-cash-on-nfl-mobile/m-p/5657693
- Device being used, make and model
- Game version installed
- Operating system and version on the device
- A time stamp of when you last incurred this issue
- The time/date of when you first had a failed purchase that could be causing this issue.
Thank you.
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