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EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Re: Cannot play Madden 17 but have EA Access and bought the game.

@516Royalty @randallc @kamm2424 @fournallen - Are you having troubles downloading or actually getting into the game?

There was an issue with access for some people but if you go to EA Access itself  now the tile may still say "coming soon" but when you click on that it'll take you to the store to download the game.

- Andy -

6 Replies

  • No still not working. You guys punished those people who pre ordered and pre downloaded their games. Makes sense from EA, thanks for stealing my money
  • To make it worse your support and handling of the matter is absolutely ridiculous. No help or information what so ever. Just have to pray it's fixed with time or response is to wait. This is a product we paid for and can not use.
  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    @kamm2424 - I know it's frustrating not to be able to get into a game, especially around an early access period - we are working on it.

    Can I just confirm - are you not able to download or not able to get into the game? What's the error message you're getting?

    - Andy -

  • I am not able to play the game. I was able to download it a while ago, but even though I have EA Access it still won't let me play. Same issues Kamm is having
  • Not an error message, just tells me
    You're too early
    We know you really want to get started, but you'll have to wait a bit longer. Check the store for the launch date
  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Hey all,

    If you pre-ordered Madden 17 and have EA Access but can't play because of an error that says you're too early - we are looking into this.

    I'm going to lock this thread as we have a main thread about it here.

    Thanks,

    - Andy -