Re: Download new patch now can’t get into game

@EA_Kent the version of Madden 21 I purchased through Microsoft for Xbox One is called Madden NFL ‘21 XBox Series X.  Since I downloaded the patch it started to crash and then yesterday it deleted the version off my hard drive and will not re install no matter what I do.  I have reset my XBox uninstalled the version and Tried to reinstalled. Now it will do nothing. Keep getting ‘stopped installation’ as it also tries to install the free trial version of Madden ‘21. Which also doesn’t install. This is a complete [Admin - Removed].  

@rfazz 

Hmm, I see. 

Since the Xbox Series X hasn't actually launched yet, I'm not sure why it would be showing that version of the game on the Xbox Store. When you have a chance I'd recommend getting in touch with the Xbox Support team so they can take a look and see what might have happened. There may be something they need to change on your Xbox account in order to fix this so the game can be reinstalled from the Xbox Store. 

/Kent

@EA_Kent picture of downloading screen. Stops installation immediately. 

I deleted both versions and now when I try to download again it will not work. As well as all other games. So I have been without the console for a week now. Spoke to Microsoft and they also cannot fix the issue. So your update completely ruined my XBox.