Product: Madden NFL 23Platform:Microsoft XBOX OneWhich console generation do you have? Microsoft Xbox OneWhat is your gamertag/PSN ID? TonedCloud Date/time issue occurred Almost every day every ultimate team game What type of issue do you have? GameplayWhich mode has this happened in? Ultimate TeamWhich part of the mode? SeasonsSummarize your bug I keep getting a desync How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I’m not sure What happens when the bug occurs? I’ll be in the middle of the game and it pops up with desync very frustrating it’s making me not even want to get on . What do you expect to see? I’m not sure I would just like to play my games without it desyncing PS4 Crash Reporting: Please copy the text you put in the crash report here.What is the AMD or Nvidia Model Number of your graphics card?Enter RAM memory size in GBI just want this bug gone

Yea unfortunately none of that worked I’m very frustrated with this I hate whatever bug this is . Was working fine I’ve never had this happen and the one time it happened now it doesn’t stop.

Hi @KIngPharoh23 Let's start by trying the following and checking if this continues... Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Persistent Storage Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage Alternate Mac: Go to settings > Select General > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart

Hi @KIngPharoh23 Thanks for trying these to confirm you are on a One and not a Series X|S right? Can you try removing any other USB device you may have plugged into the console then launch the game again and check if this happens in a match? Also, could we get info on the following? Network Type: Console NAT Type? Are you on an insider Build? If you are on a series X|S do you launch from quick resume or with the game completely shut off?

I just have the regular Xbox one I don’t know much about these things but my settings are on this .

Did u get the picture of the settings ? I tried submitting it?

Desync problem | EA Forums

15 Replies

EA_Illium
EA Staff (Retired)
3 years ago
Hi @KIngPharoh23 Let's start by trying the following and checking if this continues...

Try the steps in our Connection and Advance Connection Guides

Open you're Xbox NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart
KIngPharoh23
3 years ago
Yea unfortunately none of that worked I’m very frustrated with this I hate whatever bug this is . Was working fine I’ve never had this happen and the one time it happened now it doesn’t stop.
EA_Illium
EA Staff (Retired)
3 years ago
Hi @KIngPharoh23 Thanks for trying these to confirm you are on a One and not a Series X|S right? Can you try removing any other USB device you may have plugged into the console then launch the game again and check if this happens in a match?

Also, could we get info on the following?

Network Type:

Console NAT Type?

Are you on an insider Build?

If you are on a series X|S do you launch from quick resume or with the game completely shut off?
KIngPharoh23
3 years ago
I just have the regular Xbox one I don’t know much about these things but my settings are on this .
KIngPharoh23
3 years ago
Did u get the picture of the settings ? I tried submitting it?
EA_Illium
EA Staff (Retired)
3 years ago
@KIngPharoh23 I do not see one, when you hit the "Reply" Button, it will take you to a screen you can enter text for a reply, In that box, you should have a button at the top to insert image.
KIngPharoh23
3 years ago
I keep taking the picture and it doesn’t let me submit it
KIngPharoh23
3 years ago
There’s no way u guys can just get into my madden account and see what’s wrong I have a good team and it’s very frustrating keep getting desync every game
KIngPharoh23
3 years ago
It says the nat type is open
EA_Illium
EA Staff (Retired)
3 years ago
HI @KIngPharoh23 To confirm we are not able to look at accounts or address account-based issues on Answers HQ, If it is account related you would need to speak with our support:

EA Help website - Live Support (Phone, Chat, Email)

Twitter - Select the message icon to get assistance

To confirm I don't see your NAT on the image, you can find a guide to check it here. Also to confirm are you on an insider build of Xbox that's their program to get and try features early it is an unstable build however and can cause issues.