EA Staff (Retired)Hey there @picksixftw If you believe that you were banned, you are going to have to speak to our Terms of Service team. Here is some more information on this:
How to get more information about my ban or suspension
EA_Joz
Thank you, but I already did that. Currently on day 6 of no answers. The site now says up to 14 days because of high volume. I'm guessing that I was lumped in with a ton of other users as being flagged for various reasons.
I've never bought or sold coins before, so this accusation of being banned for coin distribution is crazy. I just want to play the game again.
Thanks,
pick6ftw
Sad part is nobody is getting their account back. Customer service is as bad as the team that runs madden. I embarrassingly dropped over 1k this year on mut 21. I have now filed a complaint with the bbb, I suggest you all do the same. I have never bought coins and was banned. I'm assuming its the app, however I won't be buying another EA game
Same here I was playing mut seasons and I was given a ban warning out of nowhere. It said that they are banning auction and trade from me for coin distribution? I've started a theme team so all of the player that I no longer need I sold and now madden is claiming that I cheated. Never buying another EA game again smh
Yep same here, day 7 for me with no update
The worst part about all of this is they have banned the wrong people. EA should ban the you tubers they give permission to promote their coin websites on their videos that then sell coins to us the consumer that then EA turns around and bans its community yet EA allows this to happen a double standard with its community and its content creators.
what were you banned for?
I've been banned for almost 3 weeks now, the day after I bought a bunch of cards from the AH to put into the set to get Tebow. What a fn joke. Banned for playing the game... and the generic responses they give you via email or on EA Help. At this point I don't even want my account unbanned. I'm done with EA, and not just Madden.
Me neither
@EA_Blueberry - now been banned for no reason for 4 weeks now with no communication.
You locked the last thread likely due to the significant embarrassment this fiasco is - nevertheless, this may become a lively MBA case study on how poorly customers are treated in monopoly conditions.
I know you're not responsible but wonder if you can perhaps light a fire for the folks who are sitting around and allowing a bot glitch to tarnish EA's reputation. This is sadly something I've given up (any resolution let alone the decency of some kind of response) but will definitely share with others.
Yeah exactly going on a month Now and no transparency. I mean what other company would you not hear back from in over a month and not come out and even say they are looking into things. PEople have spent thousands and I know not everyone cheated or bought/sold coins. I was one of them using the companion app to snipe and sell cards. Played their games for years and then bam. ALso have never been banned by EA before so even if some people did break a rule ive never seen more than a few day or week ban for a first offense. This is just absurd and I wish someone would open a class action on these scum or something.
yep then try and sell people on how they care with all these initiatives that they dont even follow. Tough one forsure. after last year BS calling it in so early i was not going to even play this year but like a fool i did and put in a ton of hours grinding and money on bundles. i wish i could go back and smack myself in August thinking this year would be different. Worse part is all these youtubers and how they flaunt coin sponsors and EA pretends they dont see it because the people know each other. I think Kraelo talks direct to almost all of them so just seems odd how they do their TOS. Perm ban people for app use and farming then turn a blind eye to coin selling sponsors...wild
@cackster38 @DeuceQuattro24 Yeah, going on week 3 now. Funny thing is EA posted a note saying something to the effect of “Our team is going to celebrate the holidays with their families so you may not see action on your help ticket”. Well, there was a status update about every 4 hours from December 23 to December 27 and then nothing. So was there a bot touching my account? WTF EA. As a consumer product company, you absolutely suck.
@James_Thiele ya all of our accounts did that from the people i talked to. i finally realized it was just a computer program updating it. Why, false hope as a joke i guess. i am thinking they get off on messing with us with fake updates and with no info.
For real and all you can get is ask EA help to what the update is. I gave up talking to them and trying to get any info. They just say they cant open the ticket and look or it will count as resuming it and put you at the bottom of the queue again lol. You are exactly right they just want us to eventually give up and maybe they will give us our account back in a month when everything we had is useless. I mean Its been 4 whole weeks now as of tomorrow....... Not a single actual response from this company. And like i said if a Pro can get unbanned in hours it is possible for them to actually unban us but they dont give a * and just want our coins and cards off the market even though they are the ones that control it not me on the companion app with 16 million coins... But our only option is to stop buying their * products. Its sad that i only had fun playing the market and making coins and not the actual gameplay. I mean i still see people saying 5 games a weekend league is d/cs. They gave up on the game last MArch so im guessing it will be the same this year as it looks like christmas cards are almost endgame already. Just sad they cant even be real with us and A: tell us what we actually did and why they are sticking with the ban or B: unban us or acknowledge anything wrong even happend. But ya they will just keep "updating" our tickets until we all stop even checking
what do you know another week goes by no update
Yippie. 4 weeks and I get an email thanking me for my patience and that they will look into my claim eventually. Plus info link to the TOS. Quality support service.
