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16 Replies
- @EA_Kent yes the main monitor is 1080p but it doesnt work i have done literally everything
- @EA_Kent 1080p 144 but the monitor its connecting to is the 1440p 60hz it also runs on my other graphics card which is only in my pc bc i need it for my second monitor
- EA_Kent5 years ago
Community Manager
Hmm, gotcha.
Can you try something else for me to see if t helps? Open up the NVIDIA Control Panel on your PC, then click on Manage 3D Settings on the left side. Click the Program Settings tab and see if Madden 21 is listed in the drop down.
If so, click on it and see if you have the option below to set the graphics processor for the program to use. Select the GPU that your main display is connected to, and save your changes. See if that helps at all the next time you start up the game.
Let me know how it goes when you can.
Thanks!/Kent
did not help
- @ztVoid This might not work, but no harm in giving it a try. Could you disconnect the cable for 2nd monitor, so that your PC only recognises 1 monitor (your main one). Try keeping the same resolution that you had on your 2nd monitor and check.
- Additionally, you can also try:
Open Nvidia Control Panel.
Go to Display > Adjust desktop size and position.
Locate the scaling option and set it to No scaling and click on Apply to save changes
Also, if by chance you have Team Viewer running, make sure you quit that application before trying to launch the game. already tried it did not work either
when i do that it pops with an error
this is the error
- EA_Kent5 years ago
Community Manager
When you've got the chance would you mind sharing a DxDiag with us here so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.
Thanks!
/Kent
will do my bad for the late reply i’ve been busy all weekend
- won’t be home until tomorrow so will provide dxdiag then
- EA_Kent5 years ago
Community Manager
Hi @ztVoid,
Thanks for sharing!Looking through the diagnostics section in the DxDiag I noticed there were some crashes happening with some other programs. Can you try starting up your PC in a Clean Boot to test and see if that makes any difference at all? If this is happening because of something else running on your PC that may help to get around it.
For more details on how you can set one up check out the EA Help website. Let me know how that goes once you've had a chance to try it out. Thanks again.
/Kent
- @EA_Kent did that the first day i had this issue didnt work....
- EA_Kent5 years ago
Community Manager
Thanks for giving it a shot.
Having two separate video cards in your PC seems to be crossing some wires somewhere. If you don't mind me asking, is there a particular reason you have two different GPUs installed? In my experience multiple video cards installed at the same time usually don't play nice with each other.
/Kent
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