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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Re: EA Play sub canceled after placed pre-order

Hey @SuperPupper, solid question!

The pre-order should pull those funds in the week leading up to release, and you'll be charged the amount you were quoted when initially placing the order. That should be the amount shown "Processing" in your order history. 

Cancelling EA Play shouldn't have any effect on that as you've already placed the order. That would only affect things if you canceled your pre-order and placed it again now that your subscription is no longer running.

4 Replies

  • SuperPupper's avatar
    SuperPupper
    5 years ago

    Well, thank you very much for your answer, and the clarification - can't wait for May 14th now!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Absolutely - right there with you! 🙌

  • WhiteStarLiners's avatar
    WhiteStarLiners
    3 years ago

    Hi, could you let us know if this worked ok for you. Did you cancel the subscription prior to the pre order releasing in the end? Thanks.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @WhiteStarLiners,

    This thread is being locked to avoid necroposting as it's quite old.

    Please see this earlier post and feel free to create a new thread on the proper boards if you're still running into an issue, thanks! 

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