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SovietJazzLord's avatar
SovietJazzLord
Rising Newcomer
2 months ago

Mass Effect Andromeda, Missing Online Access

Hello everybody, after 4 years, i decided to do a second playthrough of Andromeda.

When i open the game, I receive the error "Missing Online Access". Clearing my cache or repairing the game didn't help. Is there a fix?

 

5 Replies

  • SovietJazzLord​ 

    Did you had a EA play subscription that expired? 

    If so this is a known error that can be resolved by EA support. 

    I would suggest to contact EAs Support on Twitter. Only support can help in this case and the Twitter help seems to be the best option for this problem. 

    If that is not an option, here is the link to "normal" EA Support. 

  • EA_Shepard​ 

    I am having the same issue, but I am not able to open a case with EA support and the Bot is no help. I did have an EA subscription, so I am probably having the same issue as others on this forum. Could you please have a look to see if this can be resolved for me as well?

  • holger1405's avatar
    holger1405
    Hero+
    25 days ago

    PandaGRRRMonium​ 

    Unfortunately, nobody here can help you with this at the moment. You will need to start a live chat with an EA Games Advisor, or try EA Help page on X.

  • Still a problem, EA help is difficult to contact and the bot is useless for this. I believe its a subscription problem but there is no way i can fix that.

     

  • holger1405's avatar
    holger1405
    Hero+
    20 days ago

    SovietJazzLord​ 

    The link to EA's Support is here.
        1. In "Search game or Topic" Search for "EA app".  
        2. Click on "See all Help Topics".
        3. Click "I need help logging in to my EA Account"  
        4. Choose "Chat with us". 

    Point support to this post of an EA CM if they don't know the problem.

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